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Lesson Cancellation and Makeup Policy

We kindly request a 24-hour notice if a rider cannot attend a scheduled lesson.

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Makeup Lessons

Each rider enrolled in our program is entitled to one makeup lesson per month. Please note the following:

• The makeup lesson takes place on the last Saturday of each month from 1-2 pm.

• It is conducted in a group setting and focuses on unmounted activities, such as horse care, equestrian theory, and practical knowledge.

• Riders are automatically enrolled for the monthly makeup session.

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Important: If a rider misses more than one lesson in a month, any additional missed lessons are forfeited and cannot be rescheduled. This policy ensures consistency and fairness for all participants.

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Makeup lessons are scheduled uniformly for all riders, and alternative dates are not available. This approach provides a structured opportunity to compensate for missed lessons while enhancing each rider’s equestrian skills.

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No-Show, Late Arrival, and Cancellation Policies

Missed Lesson without 24-Hour Notice:

Riders who fail to attend a scheduled lesson without providing a 24-hour notice will forfeit their makeup lesson entitlement.

Excessive No-Shows or Late Cancels:

Riders risk losing their designated riding time slot if they miss more than two consecutive lessons without proper notice.

Cancellation due to instructor conflict: If SSRA must cancel a scheduled lesson due to instructor availability, we will provide you with a makeup lesson at a later date, coordinated with the instructor. Please note that you have a one-month coordination period to schedule your makeup lesson.

Late Arrival Policy:

If a rider is over 20 minutes late for a scheduled lesson, there will not be sufficient time for grooming, tacking up, and the lesson itself. In such cases, the rider forfeits that day's lessons.

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Riding Lesson Program Subscription Cancellation Policy

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To cancel or pause your Riding Lesson Program subscription, please provide written notice at least 30 days before the last day of the month prior to your desired break. This advance notice allows us to continue providing excellent care for our lesson horses.

Example: If you wish to pause or cancel your subscription for the month of August, you must notify us in writing no later than July 1st.

Cancellation Fee

If you cancel without providing the required 30-day notice, a $150 fee will be charged.

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Emergency Consideration

In the event of an emergency, please email us to request special consideration. Pausing tuition under these circumstances will be evaluated on a case-by-case basis at the sole discretion of Sun State Riding Academy (SSRA). Please note, we may not be able to guarantee your original time slot or instructor upon your return.

If you wish to ensure your spot is held for your return, you may choose to pay a non-refundable holding fee of $150 to secure your space.

How to Cancel

Please submit your cancellation requests via email to sunstateridingacademy@gmail.com. We also accept cancellation requests sent via text message directly to your instructor.

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Inclement Weather Policy: Ensuring Safety and Well-Being

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At Sun State Riding Academy, the safety and well-being of our riders and horses are our top priorities. In the event of adverse weather conditions, such as heavy rain, snow, or other inclement weather, we have implemented the following policy:

1. Safety First: If weather conditions pose a risk to the safety of riders or compromise the well-being of our horses, lessons will be canceled. This decision will be made at the discretion of our experienced instructors, who will carefully assess the conditions to ensure everyone's safety.

2. Advance Communication: We understand the importance of clear communication. In the event of lesson cancellations due to inclement weather, we will notify participants as early as possible through our preferred communication channels. Please ensure your contact information is up-to-date to receive timely updates.

3. Weather Cancellations: In the event of inclement weather, if rain or snow prevents riding, we'll host a group unmounted lesson focused on horsemanship academics, followed by a related game or activity on scheduled riding day. Our group lesson will be conducted from 1:00 PM to 2:30 PM, this ensures a consistent learning experience. If you opt to not show for the lesson, you will be automatically enrolled into the makeup session on the last Saturday of the month. Please bear in mind that we operate year-round and sometimes forego the monthly unmounted lesson during favorable weather conditions. Supporting our program through both mounted and unmounted lessons is what allows us to maintain our lesson horses, who have year-round expenses, rain or shine.

4. Safety Awareness: We appreciate the understanding and cooperation of our riders and their families during adverse weather conditions. By prioritizing safety, we uphold our commitment to providing a secure and enjoyable equestrian experience for all.

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Your safety and satisfaction are of utmost importance to us. Thank you for your cooperation and understanding as we navigate unpredictable weather conditions together. If you have any questions or concerns, please feel free to reach out to our team.

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